Shipping policy

SHIPPING POLICY

Last Updated: 21 May 2026

This Shipping Policy applies to all orders delivered within Australia.

We aim to provide a clear, reliable, and transparent delivery experience for all customers.

1. Shipping Costs

Standard shipping within Australia is free on all orders above 59 AUD.

There are no additional handling or processing fees charged at checkout.

2. Processing & Delivery Times

• Processing time: 1–2 business days
• Estimated delivery time: 3–5 business days after dispatch
• Order cut-off time: 12:00 PM (AEST/AEDT)

Depending on availability, certain items may be shipped from our EU warehouse to ensure faster processing and reliable delivery.

Delivery time may vary depending on courier volume, weather disruptions, local conditions, or remote-area delivery times.

Once your order has been dispatched, you will receive an email containing a tracking link.

3. Customs & Import Fees

Orders shipped from Shenzhen, China may be subject to Australian customs duties, GST, or import fees.

These charges, if any apply, are the responsibility of the customer.

4. Address Changes

If you need to update your shipping address, please contact us within 24 hours of placing your order.

After dispatch, address changes are no longer possible.

5. Order Cancellations

You may cancel your order before it has been dispatched.

Once shipped, cancellations are no longer possible.

Items may still be returned in accordance with our Refund Policy.

6. Delayed or Damaged Deliveries

If your parcel is delayed or arrives damaged, please contact us:

Email: Support@bennettandfamily.com

For damaged parcels, please include clear photos so we can resolve the issue promptly.

Under the Australian Consumer Law, customers may be entitled to remedies for goods damaged during transit.

7. Customer Support

Customer Service Hours: 6:00 AM – 4:00 PM (AEST/AEDT)

Email: Support@bennettandfamily.com

We provide dedicated English-language assistance for Australian customers.

8. Company Information

This online store is operated by:

Guzel Service's, Sole Proprietorship

Registration Number: 91979080

Business Address: Thorbeckesingel 28, Leerdam

For return instructions, please refer to our Refund Policy.